Shipping Policy

Effective: 2026-05-30. Stand-in content — review with counsel before publishing.

Where we ship

We currently ship to all 50 U.S. states and to most international destinations. If your country doesn't appear at checkout, email us — we may be able to arrange shipping on request.

Processing time

Orders are processed in 1–3 business days. Made-to-order and limited-run items may take longer; the expected window is noted on the product page. We pack and ship Tuesday through Friday; orders placed over the weekend ship the following week.

Shipping methods and rates

• U.S. Standard (USPS Ground Advantage): $6 flat for orders under $75. Free on orders $75+. Typically 3–7 business days in transit.
• U.S. Priority (USPS Priority Mail): $12 flat, typically 2–4 business days.
• U.S. Express (USPS Priority Express): $35 flat, 1–2 business days.
• Canada: from $18, typically 7–14 business days.
• International: from $28, typically 10–21 business days.

Rates and carriers shown at checkout supersede this page. Transit times are estimates and are not guaranteed.

Tracking

A tracking number is emailed when your order ships. If you have an account, you can also view tracking under My Orders.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, and brokerage fees collected by your local authority. These are the recipient's responsibility and are not included in our shipping rate.

Lost, stolen, or delayed packages

• If tracking shows "delivered" but the package isn't at your address, check with neighbors and your local post office first — packages often turn up within 48 hours.
• For packages still unaccounted for after 7 days, contact us and we'll open a carrier claim.
• We replace or refund verifiably lost-in-transit packages once the carrier confirms the loss. We're unable to replace packages confirmed delivered but stolen from the delivery location.

Damaged packages

If your order arrives damaged, email us within 7 days of delivery with photos of the package and contents. See the Refund Policy for replacement and refund details.

Address accuracy

Please double-check your shipping address at checkout. We can update an address before an order ships if you email us promptly; once the package is in the carrier's hands we cannot redirect it.

Local pickup

Riverwest neighbors can choose local pickup at checkout (free). We'll email when your order is ready; pickup is available during event hours and by appointment.

Contact

Email email@stylemachine.art.